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Live Support & Instant Inquiries
Get instant product recommendations, verify real-time warehouse inventory, request wholesale quotes, or track an active US shipment.
Phone Consultation
Toll-free customer care lineEmail Inquiries
Replies within 1 to 2 business hours
Customer Care & Orders:
support@hephzibah.com
Corporate / Wholesale:
b2b@hephzibah.com
US Corporate Headquarters
Headquarters & Executive Offices1200 Innovation Way, Suite 300, Austin, TX 78701
Fulfillment Hubs in California, Texas & New JerseyOperating Schedule
Eastern Standard Time (EST / GMT-5)
Mon – Fri:
9:00 AM – 6:00 PM EST
Saturday:
10:00 AM – 4:00 PM EST
Sunday:
Closed (Online Orders Processed 24/7)
Online Ticket Desk
Send Us a Direct Message
Leave your inquiry and our US-based tech support or sales engineering team will review your message and reply promptly.
Instant Self-Service
Frequently Asked Questions Before You Reach Out
Get immediate answers to common questions regarding shipping times, US warranty coverage, and corporate tax-exempt purchasing.
How fast does Hephzibah ship across the United States?
Orders placed before 2:00 PM EST ship same-day from our nearest regional warehouse. Standard shipping across the continental US delivers within 2 to 3 business days via FedEx, UPS, or USPS Priority. Expedited 2-Day Air and Overnight Delivery options are also available at checkout. Deliveries to Alaska, Hawaii, and US territories take 3 to 5 business days.
Are all products brand new and covered by an official US warranty?
Yes, 100%. Every gadget, laptop, home appliance, and accessory sold on Hephzibah is guaranteed brand new, sealed in its original box, and sourced directly from certified US manufacturers. All devices are backed by a minimum 1-Year US Manufacturer Warranty with local service, repair, or replacement coverage.
What is your return and refund policy if I change my mind?
We provide a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can initiate a return through our customer portal for a full refund or exchange. We provide prepaid shipping labels for any items that arrive damaged or defective.
Do you provide corporate purchasing, W-9 forms, and B2B volume pricing?
Yes! We actively supply businesses, educational institutions, universities, and government agencies across the United States. We accept corporate Purchase Orders (POs), provide W-9 vendor documentation, NET 30 payment terms, and volume tier discounts. Select "Corporate / B2B" in the contact form or email b2b@hephzibah.com for a formal proforma quote.